Complaints

We take feedback about this site — and about the providers homeowners connect with through it — seriously.

If your complaint is about this website (information accuracy, how your request was handled, or anything else on-site), contact us through Contact with details, and we'll respond.

If your complaint is about a service provider you connected with through this site (workmanship, billing, conduct), please let us know through Contact as well — we want to know, and it affects who we keep working with. That said, because providers are independent businesses and not our employees or subcontractors, we're not able to resolve billing or workmanship disputes directly. For that:

• Contact the provider directly first, in writing, describing the issue.
• If unresolved, Pennsylvania homeowners can file a complaint with the PA Office of Attorney General's Bureau of Consumer Protection, which oversees contractor registration under the Home Improvement Consumer Protection Act (HICPA).
• For safety or licensing concerns unrelated to home improvement contracting, the PA Department of Health (1-877-724-3258) can direct general indoor-air-quality questions, though note PA DEP and the Department of Health do not regulate mold remediation specifically — see Mold Remediation in Gettysburg, PA for the full licensing picture.